Reference Interviews: Getting Things Right
Coonin, Bryna; Levine, Cynthia R.
Few would disagree that successful communication between librarian and patron is critical to success in the reference process. Based on Atul Gawande's book, The Checklist Manifesto, the authors indicate how a well-executed reference interview reflects the structure of a checklist and how the deeper qualities found in a well-constructed checklist can positively influence the outcome of a complicated interaction.
This is an Author's Accepted Manuscript of an Article published in The Reference Librarian 28 December 2012, available online at: hhttp://www.tandfonline.com/doi/abs/10.1080/02763877.2013.735578.
Coonin, Bryna, & Levine, Cynthia R.. (December 2012). Reference Interviews: Getting Things Right. The Reference Librarian, 54(1), 73- 77. Retrieved from http://hdl.handle.net/10342/4360
Coonin, Bryna, and Levine, Cynthia R.. "Reference Interviews: Getting Things Right". The Reference Librarian. 54:1. (73-77), December 2012. September 18, 2018. http://hdl.handle.net/10342/4360.
Coonin, Bryna and Levine, Cynthia R., "Reference Interviews: Getting Things Right," The Reference Librarian 54, no. 1 (December 2012), http://hdl.handle.net/10342/4360 (accessed September 18, 2018).
Coonin, Bryna, Levine, Cynthia R.. Reference Interviews: Getting Things Right. The Reference Librarian. December 2012; 54(1): 73-77. http://hdl.handle.net/10342/4360. Accessed September 18, 2018.