Author | Coonin, Bryna | |
Author | Levine, Cynthia R. | |
Date Accessioned | 2014-03-21T18:21:24Z | |
Date Available | 2014-03-21T18:21:24Z | |
Date of Issue | 2012-12 | |
Identifier (Citation) | The Reference Librarian; 54:1 p. 73-77 | en_US |
Identifier (Other) | 10.1080/02763877.2013.735578 | |
Identifier (URI) | http://hdl.handle.net/10342/4360 | |
Description | This is an Author's Accepted Manuscript of an Article published in The Reference Librarian 28 December 2012, available online at: hhttp://www.tandfonline.com/doi/abs/10.1080/02763877.2013.735578. | en_US |
Description | Few would disagree that successful communication between librarian and patron is critical to success in the reference process. Based on Atul Gawande's book, The Checklist Manifesto, the authors indicate how a well-executed reference interview reflects the structure of a checklist and how the deeper qualities found in a well-constructed checklist can positively influence the outcome of a complicated interaction. | en_US |
Related URI | http://www.tandfonline.com/doi/abs/10.1080/02763877.2013.735578 | en_US |
Subject | Reference interview | en_US |
Title | Reference Interviews: Getting Things Right | en_US |
Type | Article | en_US |