Browsing Joyner Library by Author "Levine, Cynthia R."
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Reference Interviews: Getting Things Right
Coonin, Bryna; Levine, Cynthia R. (2012-12)Few would disagree that successful communication between librarian and patron is critical to success in the reference process. Based on Atul Gawande's book, The Checklist Manifesto, the authors indicate how a well-executed ...