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Our Experience with User Experience: Exploring Staffing Configurations to Conduct UX in an Academic Library
A research project was undertaken by a university library system to develop a sustainable user experience strategy. A task force was convened to conduct a pilot project with members from both libraries in the system to ...
Making a List and Checking it Twice: Creating a Sustainable Future in User Experience
A ten-person task force assessed staffing responsibilities, guidelines, processes, and data gathering procedures for user experience (UX) for a library system. Multiple models for carrying out UX in a library were tested ...