Reference Interviews: Getting Things Right
Author
Coonin, Bryna; Levine, Cynthia R.
Abstract
Few would disagree that successful communication between librarian and patron is critical to success in the reference process. Based on Atul Gawande's book, The Checklist Manifesto, the authors indicate how a well-executed reference interview reflects the structure of a checklist and how the deeper qualities found in a well-constructed checklist can positively influence the outcome of a complicated interaction.
Description
This is an Author's Accepted Manuscript of an Article published in The Reference Librarian 28 December 2012, available online at: hhttp://www.tandfonline.com/doi/abs/10.1080/02763877.2013.735578.
Subject
Date
2012-12
Citation:
APA:
Coonin, Bryna, & Levine, Cynthia R.. (December 2012).
Reference Interviews: Getting Things Right.
,
(. Retrieved from
http://hdl.handle.net/10342/4360
MLA:
Coonin, Bryna, and Levine, Cynthia R..
"Reference Interviews: Getting Things Right". .
. (.),
December 2012.
April 20, 2021.
http://hdl.handle.net/10342/4360.
Chicago:
Coonin, Bryna and Levine, Cynthia R.,
"Reference Interviews: Getting Things Right," , no.
(December 2012),
http://hdl.handle.net/10342/4360 (accessed
April 20, 2021).
AMA:
Coonin, Bryna, Levine, Cynthia R..
Reference Interviews: Getting Things Right. .
December 2012;
()
. http://hdl.handle.net/10342/4360. Accessed
April 20, 2021.
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