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    Reference Interviews: Getting Things Right

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    Author
    Coonin, Bryna; Levine, Cynthia R.
    Abstract
    Few would disagree that successful communication between librarian and patron is critical to success in the reference process. Based on Atul Gawande's book, The Checklist Manifesto, the authors indicate how a well-executed reference interview reflects the structure of a checklist and how the deeper qualities found in a well-constructed checklist can positively influence the outcome of a complicated interaction.
    Description
    This is an Author's Accepted Manuscript of an Article published in The Reference Librarian 28 December 2012, available online at: hhttp://www.tandfonline.com/doi/abs/10.1080/02763877.2013.735578.
    URI
    http://hdl.handle.net/10342/4360
    Subject
    Reference interview
    Date
    2012-12
    Citation:
    APA:
    Coonin, Bryna, & Levine, Cynthia R.. (December 2012). Reference Interviews: Getting Things Right. , (. Retrieved from http://hdl.handle.net/10342/4360

    Display/Hide MLA, Chicago and APA citation formats.

    MLA:
    Coonin, Bryna, and Levine, Cynthia R.. "Reference Interviews: Getting Things Right". . . (.), December 2012. April 20, 2021. http://hdl.handle.net/10342/4360.
    Chicago:
    Coonin, Bryna and Levine, Cynthia R., "Reference Interviews: Getting Things Right,"  , no. (December 2012), http://hdl.handle.net/10342/4360 (accessed April 20, 2021).
    AMA:
    Coonin, Bryna, Levine, Cynthia R.. Reference Interviews: Getting Things Right. . December 2012; () . http://hdl.handle.net/10342/4360. Accessed April 20, 2021.
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