Coonin, BrynaLevine, Cynthia R.2014-03-212014-03-212012-12The Reference Librarian; 54:1 p. 73-7710.1080/02763877.2013.735578http://hdl.handle.net/10342/4360This is an Author's Accepted Manuscript of an Article published in The Reference Librarian 28 December 2012, available online at: hhttp://www.tandfonline.com/doi/abs/10.1080/02763877.2013.735578.Few would disagree that successful communication between librarian and patron is critical to success in the reference process. Based on Atul Gawande's book, The Checklist Manifesto, the authors indicate how a well-executed reference interview reflects the structure of a checklist and how the deeper qualities found in a well-constructed checklist can positively influence the outcome of a complicated interaction.Reference interviewArticle