Browsing by Author "Cheng, Hong"
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A mixed method analysis of patients' complaints: Underpinnings of theory-guided strategies to improve quality of care
Wei, Holly; Ming, Yan; Cheng, Hong; Bian, Hui; Ming, Jie; Wei, Trent L. (2018-10-10)Purpose: Patients' complaints can be predictors of patient care quality and safety. Understanding patients' complaints could help healthcare organizations target the areas for improvements. The purpose of this study is ...