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    Caritas Certification Program Impact on Human Services Leadership

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    DNP Scholarly Project Paper (2.911Mb)

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    Author
    Montana Rhodes, Donna
    Abstract
    Health care organizations have a hidden treasure within their acute care settings that can expand the ability to improve the experiences of care by achieving improved team engagement of the second-largest workforce. On average, there is 10 minutes per patient per day that our Environmental (ES) and Food Service (FS) teams spend interacting with our patients and families. Applying Watson's Human Caring Theory and Caritas processes (Watson,2009) beginning at leadership levels in ES increased team engagement and improved patient experience. This hidden team benefited from understanding of caring in a professional framework and integration as a valued member of the care team as a partner in humanizing the care we offer. Addition of Watson Caritas Human Caring questions to the organizations’ team engagement and patient experience surveys provided data that demonstrated increased Caritas Processes adoption on self-rating scores and Caring leadership behaviors in four of five measures and improved team engagement in four of the five Watson Caritas Human Caring questions
    URI
    http://hdl.handle.net/10342/10927
    Subject
    Watson Human Caring, Watson Caritas Human Caring questions, team engagement, patient experience, Human Services teams, environmental services, food services
    Date
    2022-07-25
    Citation:
    APA:
    Montana Rhodes, Donna. (July 2022). Caritas Certification Program Impact on Human Services Leadership (DNP Scholarly Project, East Carolina University). Retrieved from the Scholarship. (http://hdl.handle.net/10342/10927.)

    Display/Hide MLA, Chicago and APA citation formats.

    MLA:
    Montana Rhodes, Donna. Caritas Certification Program Impact on Human Services Leadership. DNP Scholarly Project. East Carolina University, July 2022. The Scholarship. http://hdl.handle.net/10342/10927. February 02, 2023.
    Chicago:
    Montana Rhodes, Donna, “Caritas Certification Program Impact on Human Services Leadership” (DNP Scholarly Project., East Carolina University, July 2022).
    AMA:
    Montana Rhodes, Donna. Caritas Certification Program Impact on Human Services Leadership [DNP Scholarly Project]. Greenville, NC: East Carolina University; July 2022.
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