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    Calling All Academic Music Library Reference Desks: A Follow-Up Study

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    Author
    Newcomer, Nara L.; Hursh, David
    Abstract
    The East Carolina University Music Library established regularly staffed reference desk service and studied whether the presence of a reference desk increased patron comfort level in seeking assistance even when the reference desk was unstaffed. Reference activity statistics and results from a patron survey indicate that the reference desk strengthened reference service during hours the desk was staffed but did not increase patron comfort level at times the desk was unstaffed. This article presents key components of music library reference service highlighted by the survey and makes recommendations for other music libraries considering implementing or continuing reference desk service.
    URI
    http://hdl.handle.net/10342/5261
    Subject
     Music libraries; Personnel; Reference desks; Reference services 
    Date
    2008-08-08
    Citation:
    APA:
    Newcomer, Nara L., & Hursh, David. (August 2008). Calling All Academic Music Library Reference Desks: A Follow-Up Study. Music Reference Services Quarterly, (11:2), p.101-129. Retrieved from http://hdl.handle.net/10342/5261

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    MLA:
    Newcomer, Nara L., and Hursh, David. "Calling All Academic Music Library Reference Desks: A Follow-Up Study". Music Reference Services Quarterly. 11:2. (101-129.), August 2008. February 28, 2021. http://hdl.handle.net/10342/5261.
    Chicago:
    Newcomer, Nara L. and Hursh, David, "Calling All Academic Music Library Reference Desks: A Follow-Up Study," Music Reference Services Quarterly 11, no. 2 (August 2008), http://hdl.handle.net/10342/5261 (accessed February 28, 2021).
    AMA:
    Newcomer, Nara L., Hursh, David. Calling All Academic Music Library Reference Desks: A Follow-Up Study. Music Reference Services Quarterly. August 2008; 11(2) 101-129. http://hdl.handle.net/10342/5261. Accessed February 28, 2021.
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