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    Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy

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    Author
    Tavaziva, Patricia; Beck, Melissa; Lee, Chris
    Abstract
    Background: On-job-productivity loss (presenteeism), voluntary non-attendance at work (absenteeism), work-related injuries, and the wage replacement cost of disability are major factors promoting the need for employer-based onsite health clinics. Objective: To determine employee satisfaction with an employer-based clinic and pharmacy. Design: One-group pre-test-post-test research design. Setting: One utility company in South Eastern United States. Participants: A convenience sample of employees (n = 20) working for the utility company. Methods: Company employees were emailed an informational letter announcing the study, including instructions on how to participate. Consent was sought by a research assistant, not associated with patient care, to avoid perceptions of coercion. Participants were given a pre- and post-care survey to complete privately before and after their scheduled appointment. Results: Ten participants showed no change in perception of quality of care and service; Ten participants gave higher quality of care and service ratings following use of the on-site clinic and pharmacy. The median change score was +0.50, which was statistically significant with the sign text (p = .002, two-tailed). Results reflected a higher degree of patient satisfaction and more positive perceptions of care based on the use of the employer-sponsored onsite clinic with pharmacy. Conclusions: Results suggest participants’ satisfaction and positive perceptions of care increased once participant experienced the services of the onsite clinic and pharmacy. As a result, employees are more likely to seek treatment. Companies may benefit from increased attendance and higher productivity when accessibility to a health care provider and medications to treat an acute illness exist.
    URI
    http://hdl.handle.net/10342/7594
    Subject
    collaborative care; employer-sponsored clinic; onsite pharmacy; patient satisfaction
    Date
    2019-10-15
    Citation:
    APA:
    Tavaziva, Patricia, & Beck, Melissa, & Lee, Chris. (October 2019). Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy. International Journal of Nursing and Health Care Research, (2:9), p.1-6. Retrieved from http://hdl.handle.net/10342/7594

    Display/Hide MLA, Chicago and APA citation formats.

    MLA:
    Tavaziva, Patricia, and Beck, Melissa, and Lee, Chris. "Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy". International Journal of Nursing and Health Care Research. 2:9. (1-6.), October 2019. March 07, 2021. http://hdl.handle.net/10342/7594.
    Chicago:
    Tavaziva, Patricia and Beck, Melissa and Lee, Chris, "Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy," International Journal of Nursing and Health Care Research 2, no. 9 (October 2019), http://hdl.handle.net/10342/7594 (accessed March 07, 2021).
    AMA:
    Tavaziva, Patricia, Beck, Melissa, Lee, Chris. Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy. International Journal of Nursing and Health Care Research. October 2019; 2(9) 1-6. http://hdl.handle.net/10342/7594. Accessed March 07, 2021.
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