Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy
Author
Tavaziva, Patricia; Beck, Melissa; Lee, Chris
Abstract
Background: On-job-productivity loss (presenteeism), voluntary non-attendance at work (absenteeism), work-related injuries, and the wage replacement cost of disability are major factors promoting the need for employer-based onsite health clinics.
Objective: To determine employee satisfaction with an employer-based clinic and pharmacy. Design: One-group pre-test-post-test research design.
Setting: One utility company in South Eastern United States.
Participants: A convenience sample of employees (n = 20) working for the utility company.
Methods: Company employees were emailed an informational letter announcing the study, including instructions on how to participate. Consent was sought by a research assistant, not associated with patient care, to avoid perceptions of coercion. Participants were given a pre- and post-care survey to complete privately before and after their scheduled appointment.
Results: Ten participants showed no change in perception of quality of care and service; Ten participants gave higher quality of care and service ratings following use of the on-site clinic and pharmacy. The median change score was +0.50, which was statistically significant with the sign text (p = .002, two-tailed). Results reflected a higher degree of patient satisfaction and more positive perceptions of care based on the use of the employer-sponsored onsite clinic with pharmacy.
Conclusions: Results suggest participants’ satisfaction and positive perceptions of care increased once participant experienced the services of the onsite clinic and pharmacy. As a result, employees are more likely to seek treatment. Companies may benefit from increased attendance and higher productivity when accessibility to a health care provider and medications to treat an acute illness exist.
Date
2019-10-15
Citation:
APA:
Tavaziva, Patricia, & Beck, Melissa, & Lee, Chris. (October 2019).
Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy.
,
(),
-
6. doi:10.29011/2688-9501.101120. Retrieved from
http://hdl.handle.net/10342/7594
MLA:
Tavaziva, Patricia, and Beck, Melissa, and Lee, Chris.
"Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy". .
. (),
October 2019.
June 29, 2024.
http://hdl.handle.net/10342/7594.
Chicago:
Tavaziva, Patricia and Beck, Melissa and Lee, Chris,
"Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy," , no.
(October 2019),
http://hdl.handle.net/10342/7594 (accessed
June 29, 2024).
AMA:
Tavaziva, Patricia, Beck, Melissa, Lee, Chris.
Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy. .
October 2019;
():
.
http://hdl.handle.net/10342/7594. Accessed
June 29, 2024.
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