Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy
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Date
2019-10-15
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Authors
Tavaziva, Patricia
Beck, Melissa
Lee, Chris
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Abstract
Background: On-job-productivity loss (presenteeism), voluntary non-attendance at work (absenteeism), work-related injuries, and the wage replacement cost of disability are major factors promoting the need for employer-based onsite health clinics.
Objective: To determine employee satisfaction with an employer-based clinic and pharmacy. Design: One-group pre-test-post-test research design.
Setting: One utility company in South Eastern United States.
Participants: A convenience sample of employees (n = 20) working for the utility company.
Methods: Company employees were emailed an informational letter announcing the study, including instructions on how to participate. Consent was sought by a research assistant, not associated with patient care, to avoid perceptions of coercion. Participants were given a pre- and post-care survey to complete privately before and after their scheduled appointment.
Results: Ten participants showed no change in perception of quality of care and service; Ten participants gave higher quality of care and service ratings following use of the on-site clinic and pharmacy. The median change score was +0.50, which was statistically significant with the sign text (p = .002, two-tailed). Results reflected a higher degree of patient satisfaction and more positive perceptions of care based on the use of the employer-sponsored onsite clinic with pharmacy.
Conclusions: Results suggest participants’ satisfaction and positive perceptions of care increased once participant experienced the services of the onsite clinic and pharmacy. As a result, employees are more likely to seek treatment. Companies may benefit from increased attendance and higher productivity when accessibility to a health care provider and medications to treat an acute illness exist.
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Citation
Tavaziva, P., Beck, M.S., & Lee, C. (2019). Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy. International Journal of Nursing and Health Care Research, 2(9), 1-6. doi:10.29011/2688-9501.101120
DOI
10.29011/2688-9501.101120