Author | Tavaziva, Patricia | |
Author | Beck, Melissa | |
Author | Lee, Chris | |
Date Accessioned | 2020-02-04T14:07:13Z | |
Date Available | 2020-02-04T14:07:13Z | |
Date of Issue | 2019-10-15 | |
Identifier (Citation) | Tavaziva, P., Beck, M.S., & Lee, C. (2019). Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy. International Journal of Nursing and Health Care Research, 2(9), 1-6. doi:10.29011/2688-9501.101120 | en_US |
ISSN | 2688-9501 | |
Identifier (URI) | http://hdl.handle.net/10342/7594 | |
Description | Background: On-job-productivity loss (presenteeism), voluntary non-attendance at work (absenteeism), work-related injuries, and the wage replacement cost of disability are major factors promoting the need for employer-based onsite health clinics.
Objective: To determine employee satisfaction with an employer-based clinic and pharmacy. Design: One-group pre-test-post-test research design.
Setting: One utility company in South Eastern United States.
Participants: A convenience sample of employees (n = 20) working for the utility company.
Methods: Company employees were emailed an informational letter announcing the study, including instructions on how to participate. Consent was sought by a research assistant, not associated with patient care, to avoid perceptions of coercion. Participants were given a pre- and post-care survey to complete privately before and after their scheduled appointment.
Results: Ten participants showed no change in perception of quality of care and service; Ten participants gave higher quality of care and service ratings following use of the on-site clinic and pharmacy. The median change score was +0.50, which was statistically significant with the sign text (p = .002, two-tailed). Results reflected a higher degree of patient satisfaction and more positive perceptions of care based on the use of the employer-sponsored onsite clinic with pharmacy.
Conclusions: Results suggest participants’ satisfaction and positive perceptions of care increased once participant experienced the services of the onsite clinic and pharmacy. As a result, employees are more likely to seek treatment. Companies may benefit from increased attendance and higher productivity when accessibility to a health care provider and medications to treat an acute illness exist. | en_US |
Language | en | en_US |
Related URI | https://gavinpublishers.com/articles/research-article/International-Journal-of-Nursing-and-Health-Care-Research-ISSN-2688-9501/employee-satisfaction-with-onsite-clinic-and-collaborative-care-pharmacy | en_US |
Subject | collaborative care; employer-sponsored clinic; onsite pharmacy; patient satisfaction | en_US |
Title | Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy | en_US |
Type | Article | en_US |
Identifier (DOI) | 10.29011/2688-9501.101120 | |
Journal Name | International Journal of Nursing and Health Care Research | en_US |
Journal Volume | 2 | en_US |
Journal Issue | 9 | en_US |
Article Pages | 1-6 | en_US |