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    Is Service Convenience in Healthcare Related to Sustained Competitive Advantage?

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    WEBSTER-HONORSTHESIS-2021.pdf (281.6Kb)

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    Author
    Webster, Abigail Leigh
    Abstract
    Telehealth services have become a vital technological tool that has proven to be especially important in the era of the COVID-19 pandemic. Telehealth services allow healthcare providers to meet the convenience, safety, and quality expectations of their patients. By adopting a unique design and strategic application of this technology, healthcare providers could improve their competitive advantage. This conceptual paper presents a framework illustrating how providers can enhance their competitive advantage by providing telehealth services to meet the convenience needs and quality expectations of their patients. The pathway presented here builds on the combination of a service convenience framework and the resource-based view (RBV). It is anticipated that further research to test the propositions highlighted in this paper will contribute to the body of knowledge. Furthermore, it will allow healthcare providers and policy makers to assess the value associated with the provision and utilization of telehealth services in accordance with the internal and external characteristics of the healthcare organization.
    URI
    http://hdl.handle.net/10342/9222
    Subject
     telehealth; conceptual framework; competitive advantage; service convenience 
    Date
    2021-04-23
    Citation:
    APA:
    Webster, Abigail Leigh. (April 2021). Is Service Convenience in Healthcare Related to Sustained Competitive Advantage? (Honors Thesis, East Carolina University). Retrieved from the Scholarship. (http://hdl.handle.net/10342/9222.)

    Display/Hide MLA, Chicago and APA citation formats.

    MLA:
    Webster, Abigail Leigh. Is Service Convenience in Healthcare Related to Sustained Competitive Advantage?. Honors Thesis. East Carolina University, April 2021. The Scholarship. http://hdl.handle.net/10342/9222. August 13, 2022.
    Chicago:
    Webster, Abigail Leigh, “Is Service Convenience in Healthcare Related to Sustained Competitive Advantage?” (Honors Thesis., East Carolina University, April 2021).
    AMA:
    Webster, Abigail Leigh. Is Service Convenience in Healthcare Related to Sustained Competitive Advantage? [Honors Thesis]. Greenville, NC: East Carolina University; April 2021.
    Collections
    • Honors College
    Publisher
    East Carolina University

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