A Qualitative Analysis of Technology Needs in Rural Eastern North Carolina

Abstract

Introduction: Digital inclusion is critical to addressing inequity and thus, our project works to improve access to digital technology, resources, and digital literacy and skills training among rural/underserved communities in Eastern North Carolina (ENC). This research sets the stage for a technology library lending program and community health worker (CHW) delivered skills-building training. Methods: Twenty-five key informant qualitative interviews with trusted leaders, heads of libraries, community members, and CHWs in ENC were completed. Each interview lasted about 1 hour, was audio recorded, and transcribed for analysis. Prior to the interview, a brief demographic survey was provided to participants. Survey items included gender, age, employment status, race, and internet access and quality. Results: Interviews included 10 heads of libraries, 5 leaders/CHWs, and 10 community members. Preliminary analysis shows that representatives across all groups are receptive to ideas of lending programs and skills-building courses for community members. Community members have been frustrated with the quality of the internet in and around their communities, with limited options available. Thus, rural citizens have had to adapt to having no access to quality internet, leading them to rely on their cell phones. Discussion: A library lending program and CHW-delivered skills-building training are needed in ENC. Important concerns and benefits raised will inform the next phase of the project.