Improving Nurse Responsiveness through Advanced Call Bell Implementation & Hourly Rounding

Abstract

The purpose of this quality improvement project was to determine if patient perceptions of staff responsiveness, as measured by the HCAHPS survey, are impacted by the implementation of an advanced call bell system and competency-based hourly rounding training of Registered Nurses and Unlicensed Assistive Personnel. The use of an advanced call bell system partnered with hourly rounding resulted in universal improvement of the HCAHPS responsiveness scores and overall response times on a surgical oncology and a medical unit. Strengths of this evidence-based quality improvement project include ease of translation to multiple care team members and healthcare environments, as well as ability to tailor competency scenarios to patient-specific populations.