Reducing Clinical Staff Burnout and Improving Clinical Staff Resilience in the Primary Care Setting

Abstract

Healthcare staff in the United States are facing high rates of burnout due to the different stress that they face daily. Burnout can lead to a breakdown in staff well-being, have an adverse impact on patient care, and increase costs within the organization. The purpose this evidence-based project was to examine the effectiveness of implementing a resilience program on improving clinical staff resilience and reducing burnout in the primary care setting. The resilience program was implemented in a primary care clinic. The resilience program consisted of five modules that lasted between 1-1.5 hours every two weeks via the Learning Management System (LMS). The participants in the resilience program were clinical staff including Registered Nurses (RN), Licensed Practical Nurses (LPN), and Certified Medical Assistants (CMA). Participation in the resilience program was voluntary and confidential. The Culture Pulse Survey questions used in this project measured staffs’ perception of well-being. These questions were administered prior to the intervention, during the intervention, and after the intervention to determine the resilience program helped with reducing burnout among the participants. Project limitations included COVID-19, small number of participants, time constraints, and the confidential and voluntary participation. Project findings showed implementation of a resilience program helped to reduce burnout among the clinical staff participants and helped to improve resilience.