Breaking Barriers in Provider-Patient Relationships : An Analysis of Perceived Intercultural Communication Competence among Nursing Students

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dc.contributor.advisorDumlao, Rebecca J., 1955-en_US
dc.contributor.authorDeal, Kelley Paynteren_US
dc.contributor.departmentCommunicationen_US
dc.date.accessioned2015-02-02T19:26:23Z
dc.date.available2015-02-02T19:26:23Z
dc.date.issued2014en_US
dc.description.abstractCommunication can be particularly challenging for community college nursing students during their labor and delivery clinicals as there is an influx of Latino patients at the local medical facilities due to Migrant and Seasonal Farm Workers (MSFWs) arriving for summer work. As a result, the student nurses provide care for Hispanic women and face particular challenges in provider-patient communication during prenatal outreach as well as labor and delivery care due to language and cultural barriers.  The director of nursing at a community college in the Southeastern United States expressed a need for a tool that would assist nursing students to improve their communication with Spanish-speaking patients during labor and delivery clinicals. A website, nursingcomm.blogspot.com, was created to assist second-year nursing students with verbal and nonverbal communication and to provide online communication tools to prepare students for communicating with Latina patients in the clinical setting. The goal of this research is to assess nursing students' levels of intercultural communication competence and to analyze their perceptions of the change, if any, they experience in intercultural communication competence after using the website.  Results of this thesis showed evidence that some nursing students' self-perceptions changed after using the website and also that their perceptions of cultural contracts became more co-created. Students demonstrated a higher rate of openness and exhibited the goal of mutually understood communication. Surveys indicated that nursing students using the website more frequently experienced greater improvement in intercultural communication competence than those who used the website less. Implications are offered for future research and nursing student training.  en_US
dc.description.degreeM.A.en_US
dc.format.extent80 p.en_US
dc.format.mediumdissertations, academicen_US
dc.identifier.urihttp://hdl.handle.net/10342/4668
dc.language.isoen_US
dc.publisherEast Carolina Universityen_US
dc.subjectCommunicationen_US
dc.subjectHealth communicationen_US
dc.subjectIntercultural communicationen_US
dc.subjectIntercultural communication competenceen_US
dc.subjectNursing communicationen_US
dc.subjectNursing educationen_US
dc.subjectPatient provider communicationen_US
dc.subject.lcshNurse and patient--United States
dc.subject.lcshMultilingual communication--United States
dc.subject.lcshIntercultural communication--United States
dc.subject.lcshNursing students--United States
dc.subject.lcshCommunity college students--United States
dc.titleBreaking Barriers in Provider-Patient Relationships : An Analysis of Perceived Intercultural Communication Competence among Nursing Studentsen_US
dc.typeMaster's Thesisen_US

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