DEVELOPMENT OF EMPATHETIC MANAGERS TO SUPPORT DISABLED EMPLOYEES UTILIZING SIMULATION BASED LEARNING

Abstract

Empathy is a crucial skill for effective leadership, particularly in diverse workplaces where understanding and addressing employees' needs contribute to organizational success. This study examines the impact of simulation-based learning on developing empathy in business students. Grounded in Kolb's experiential learning theory (1984), the research explores how immersive simulations enhance students' empathy by engaging them in real-world workplace scenarios. A mixed-methods approach was used to assess the effectiveness of simulation-based empathy training. Undergraduate business management students participated in a simulation addressing mobility challenges, reflecting on accommodations for employees with disabilities. Pre- and post-tests measured changes in empathy levels, while qualitative responses provided deeper insights into students' perspectives. The results showed a significant increase in self-reported empathy scores (p = 0.015), with participants demonstrating an improved ability to recognize and respond to employees' emotional needs. Qualitative findings further indicated a heightened awareness of inclusive leadership and a stronger commitment to fostering supportive work environments. This study affirms the value of simulation-based learning in developing empathy among future managers. Findings highlight how Kolb's experiential learning cycle-encompassing concrete experience, reflective observation, abstract conceptualization, and active experimentation-effectively enhances emotional intelligence in management education. While the simulations fostered short-term empathy growth, future research should investigate long-term skill retention. Additionally, expanding simulations to include other diversity factors, such as race, gender, and socioeconomic status, could further promote empathy and inclusivity in leadership training.